Choosing a Health Plan Company

The Right Company Can Make a World of Difference

Here are a few important questions to consider when selecting a health plan or insurance company:

  • Is there a local number to call with questions? Is a toll-free 1-800 number available?
  • Is there a person/customer service representative whom you can call directly?
  • How fast are claims paid?
  • Does the company measure customer satisfaction?
  • Does it provide written explanations of claims payment?
  • What is the process for questioning a claim if you feel it was not paid properly?
  • What percentage of physicians in the plan are board certified (meaning the physician has passed an examination given by a medical specialty board and has been certified as a specialist in that particular medical area)?
  • What is the average waiting time for getting an appointment with a new physician?
  • Can you get extra insurance cards for your children to carry?

The Ohio State University Comprehensive Cancer Center – Arthur G. James Cancer Hospital and Richard J. Solove Research Institute (OSUCCC – James) 460 W. 10th Avenue, Columbus, OH 43210 Phone: 1-800-293-5066 | Email: