Special Needs

The James is committed to providing culturally and linguistically appropriate services if you have limited English proficiency and/or have hearing and visual impairments.  We want to ensure optimal communication between you and our staff to facilitate care.  These services will be provided at no cost to you.


  • Interpreters are available if you have limited English proficiency, are deaf, or hard of hearing. Please let your caregiver know verbally, in writing or by pointing to our “I speak posters” to help identify your language.
  • For TTY and/or other auxiliary aids at The James call Customer Service at 614-293-8944 between the hours of 8 a.m. to 4:30 p.m. daily, or after hours call the hospital operator at 614-293-3369 and ask for the hospital administrative manager on duty.

Service Animals: In the best interest of our patients, service animals are not permitted in the intensive care unit. Individuals with service animals who wish to visit these areas should call Security at 614-293-8500 to make arrangements for the care of the animal.

The Ohio State University Comprehensive Cancer Center – Arthur G. James Cancer Hospital and Richard J. Solove Research Institute (OSUCCC – James) 460 W. 10th Avenue, Columbus, OH 43210 Phone: 1-800-293-5066 | Email: jamesline@osumc.edu