From Grateful Patients
Patients and families often express gratitude for the outstanding and compassionate care they receive at the OSUCCC – James. In these letters recently sent to OSUCCC – James leadership, our patients share about their exceptional care.
From: Richard H.
“I want you to know that the physicians, nurse practitioners, nurses, physician assistants, laboratory technologists, pulmonary technologists and other healthcare practitioners who touched John’s care during his admission at The James were unfailingly polite, cheerful, engaging, patient with his questions and mine, and in every and all respects helpful, in addition to displaying a very high level of professional competence. Even though John had no real experience with the hospital system (except the clinical care system)…he was treated as if his healthcare needs were the most important thing and highest priority your staff had to deal with.”
From: Dennis C.
“I don’t know how you compiled a staff of so many compassionate and caring people under one roof. I am undergoing chemotherapy that has me in the hospital for 5-6 days out of every three weeks…I have not had one person that has not been as compassionate, caring and understanding as could be, and they all try to make what is a very frightening and unnerving time in one’s life more than as comfortable as possible. That goes for all the staff I have encountered, from the valets to the admissions people to the very top rungs of people.”
From: Bob & Sara M.
“From the time we had our first appointment all the employees greeted us with a smile and answered our questions. Dr. Agnese…made us feel at ease when she talked to him before and after surgery…Thank everyone for your special care, friendliness and how you made us feel so comfortable.