While Hope&rsquo;s Boutique has had to close its doors to visitors during the COVID-19 pandemic, the shop&rsquo;s staff are providing expertise over the phone while its online store continues to offer 24/7 access to apparel, a variety of cancer awareness ribbon items and other specialty products for cancer patients. &ldquo;We represent the new normal for these women, and the new normal has taken on a whole different meaning during the COVID-19 pandemic,&rdquo; says longtime Hope&rsquo;s manager Kathi Robbins. &ldquo;But we&rsquo;re still here every day to answer questions on the phone and help women navigate their new lives. Call us with any questions you might have (614-293-9393) &mdash; we&rsquo;re here to help.&rdquo; Fittings on hold Scheduled fittings for wigs, bras and prostheses &mdash; the silicon forms that fit into the pockets of the bras &mdash; have been put on hold while the store&rsquo;s physical location at the Stefanie Spielman Comprehensive Breast Center is closed to visitors. &ldquo;We want to protect the safety of our patients and our staff, as fittings are a very hands-on process,&rdquo; Robbins says. These measures can help reduce the risk of COVID-19 for cancer patients, who can be more susceptible to infection due to being immunocompromised. &ldquo;We are scheduling appointments starting May 11, but we&rsquo;re monitoring the situation,&rdquo; Robbins says. &ldquo;We&rsquo;ll call patients and let them know if we&rsquo;re pushing back the date or if we&rsquo;re able to move it up.&rdquo; Bras and prostheses &ldquo;Women who have gotten a prescription for a bra within the past year can order them as long as they still want the same size and style,&rdquo; Robbins says. &ldquo;We&rsquo;ll bill the insurance company directly just like we would normally do.&rdquo; Bras can also be purchased via self-pay on credit cards, and Hope&rsquo;s Boutique offers a 25 percent discount. James patients whose bra and prosthetic prescriptions are more than a year old can contact their oncologists for new prescriptions. &ldquo;Their doctor can then fax their prescription to us at 614-293-9390,&rdquo; Robbins says. Wigs and head coverings While patients can&rsquo;t order new wigs without fittings, Hope&rsquo;s Boutique has a full line of hats and partial head coverings, also known as toppers. &ldquo;This hairpiece is worn over your head with a cross-over elasticized band,&rdquo; Robbins says. &ldquo;The partial head cover is easy to slip under your favorite hat or scarf. Although colors are more limited than with our wig selection, this is a good alternative until the boutique is open again for wig-fitting appointments.&rdquo; Staff on call Robbins continues to work full days at the boutique, answering calls and shipping out products ordered online or over the phone. A second employee is in the boutique daily to assist with boutique operations, while the remainder of the staff have been dispersed throughout the Spielman Center and The James. &ldquo;Our staff has been assembling COVID-19 test kits and filling supply orders for the hospitals,&rdquo; Robbins says. &ldquo;It&rsquo;s a real team environment, and whatever we need to do to help our patients and our doctors, nurses and staff, we&rsquo;ll do &mdash; safely.&rdquo; Visit the Hope&rsquo;s Boutique online store for hats, wig accessories and other items designed to help women who have or had cancer look and feel their best. Get comprehensive information on COVID-19 and cancer &mdash; including important information and tips on nutrition, exercise and risk reduction &mdash; from OSUCCC &ndash; James experts.