General Information

How will I benefit from using the OSUWMC Digital Pathology Consultation Portal?
You will benefit by having instant access to diagnostic anatomic pathologists who are medical faculty at The Ohio State University and physicians at Ohio State Wexner Medical Center or the James Cancer Hospital and Solove Research Institute. Many of our pathologists are leading subspecialists, and their collective expertise covers all manner of cases. Using our consultation portal also will eliminate overnight shipping charges and provide you with faster results so you can treat your patients more quickly. A roster of our diagnosticians is available on pathology.osu.edu.

What is the wait time for receiving a diagnosis through the portal?
Unless we need additional materials, we typically will present a diagnosis within three days after we receive the uploaded image(s). We will give you a comprehensive surgical pathology report containing interpretive comments relating to diagnostic and therapeutic observations.

Are there any services unavailable through the portal?
The portal can accept all types of cases including hematopathology, cytopathology and renal pathology

Is there any way to cancel my request for a consultation?
You cannot cancel your request after it has been accepted and services are underway. However, if there are mitigating circumstances, you may contact us at Pathology.ConsultsOffice@osumc.edu.

How will I receive my completed pathology report?
After you receive an email stating that the consultation is finished, the pathology report document will be created dynamically when you log in to your account to review the diagnosis. You may then print the report or save it locally from the website. We will not automatically provide you with a printed report.

Submitting Your Data

What are the portal’s system requirements?
It was designed for up-to-date versions of Google Chrome, Mozilla Firefox or Internet Explorer 7 or higher.

How is my data protected?
The portal encrypts all data for transmission via https, and we comply with all Health Insurance Portability and Accountability Act (HIPAA) guidelines on storing and displaying personal health information.

Is “STAT” processing available through the portal?
No, but we try to honor requests made for special handling of specimens.     

What types of images can be uploaded, and how long will it take?
The WSI uploaders accept the isyntax whole slide image format, as well as the following image formats:

  • Aperio (*.SVS)
  • 3D Histech ( *.msxs)
  • Hammamatsu ( *.ndpi)

The static image/document uploader accepts all common document and web image formats. Uploading time could take minutes or hours, depending on your Internet speed and the size/quantity of your files. But the system allows you to do other non-image-loading work while images are uploading.

Rather than uploading my images, may I give you access to our image server?
You may do this if you provide a document that contains instructions for connecting to your server. You also must provide the necessary credentials.

How can I provide a large volume of clinical data without retyping it all?
The “Messages” section of the request for consultation contains an “Attach Clinical Documents & Images” prompt. Scan your documents and then upload/submit the PDF with the documentation at that prompt.

If I am asked to supply additional materials (e.g., digital images, glass slides, paraffin blocks), where and how shall I send them?
If our pathologists need additional diagnostic materials, we will notify you via email.  You can add digital images to the existing digital cases via the portal; the digital slide portal charges will apply. If we need glass slides or paraffin blocks, you may send them, along with a completed consultation form, to the location in the “Contact Us” section or on our website at pathology.osu.edu, depending on the location of your consultant. On the consultation form, please indicate that the additional materials were requested via a Pathology Digital Consultation Portal email from one of our pathologists. On our website you can also learn more about our consultation services, standard costs for non-digital consultations, sending materials to us, and requirements for fresh tissue.   

Whom shall I contact if I’m having trouble logging on and/or submitting my request?
Contact Pathology.ConsultsOffice@osumc.edu or call 614-293-8496. Please include “OSU Digital Pathology Consultation Portal” in your report or via email. You also may contact us via the above email and phone number if you have questions about specimens and specimen requirements.

Payment and Insurance

Is there a cost for the digital portal service?
There is a cost for the consult diagnosis, but there is no fee for registering and using the portal. The cost of invoicing a consult to the requesting institution using the digital portal is based on the material submitted and the complexity of the case. The general range is: 1-4 slides, $100; 5-10 slides, $150; more than 10 slides, $200.

Are all insurance types accepted?
Ohio State University Physicians Inc. (OSUP) accepts most Medicare and several other third-party insurances. We accept Medical Assistance from Pennsylvania, West Virginia and Ohio. We participate with a large number of insurance companies; however, participation with any company is subject to change. When we receive verified and complete patient demographic and insurance information, we do our best to bill the insurance company. You must provide an authorization when required. We work to collect from insurance companies, including those that want to deny coverage. But if payment is not made by the company, then your institution is responsible for payment. Learn more at pathology.osu.edu.

If my institution is responsible for payment, can you bill us?
Yes. Please indicate that the submitting institution is responsible for paying the invoice when making your request for services via the portal, and when sending additional materials for testing.

How shall I provide institution, insurance and credit card information?
When you select “Institution Credit Card” as your method of payment, we will contact you by telephone to complete the request.

Will there be additional charges if I am asked to send more materials for molecular testing?
There are additional charges for both the professional and technical aspects of specialized tests, such as fluorescence in situ hybridization (FISH) and molecular testing. Rates are available at pathology.osu.edu

Will I receive two charges if I submit a request using the digital portal and learn later that additional materials are needed?
If we review your case using the portal only, the above rates will apply. If we need you to send us additional materials via overnight mail, the standard consult rates will apply for the interpretation. You will receive only one charge for the consultation itself. Visit pathology.osu.edu for standard rates.

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