COLUMBUS, Ohio – The Ohio State University Comprehensive Cancer Center – Arthur G. James Cancer Hospital and Richard J. Solove Research Institute (OSUCCC – James) has earned a 2018 Press Ganey Guardian of Excellence Award for achieving and sustaining excellence in patient experience for the third consecutive year.
The Guardian of Excellence Award recognizes top-performing healthcare organizations that have achieved the 95th percentile or above for performance in patient experience and is a nationally recognized symbol of achievement in health care.
Presented annually, the award honors healthcare organizations that consistently sustained performance in the top 5 percent of all Press Ganey clients for each reporting period over one year, as measured by the Centers for Medicare/Medicaid’s Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS).
“This award reflects the high priority we place on patient satisfaction and reaffirms our ability to deliver an exceptional patient experience,” says William Farrar, MD, interim CEO of the James Cancer Hospital and Solove Research Institute. “Earning it three years in a row is a tribute to the emphasis that our faculty and staff place on our relationship-based care model and to our continuous efforts to improve the patient experience.”
“We are proud to partner with the OSUCCC – James to support their mission to provide safe, high-quality, patient-centered care,” says Patrick T. Ryan, CEO of Press Ganey. “They are dedicated to delivering exceptional care in the communities they serve. Their commitment to capturing and acting on patient-experience feedback is a powerful demonstration of this.”
To learn more about the Press Ganey review process, visit pressganey.com