COLUMBUS, Ohio – The Ohio State University Comprehensive Cancer Center – Arthur G. James Cancer Hospital and Richard J. Solove Research Institute (OSUCCC – James) — the third-largest cancer hospital in the nation — has been named a 2017 Guardian of Excellence Award^® winner by Press Ganey for the second consecutive year.

The Press Ganey Guardian of Excellence Award recognizes top-performing healthcare organizations that have consistently achieved the 95^th percentile or above for inpatient care experience performance excellence as measured by the Centers for Medicare/Medicaid’s Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS).

Presented annually, the award is a nationally recognized symbol of achievement in health care. It honors clients who consistently sustained performance in the top 5 percent of all Press Ganey clients for each reporting period during the course of one year.

“This award recognizes excellence in achieving patient satisfaction.  To earn it two years in a row shows the emphasis that OSUCCC – James staff place on our relationship-based care model and improving the patient experience,” says  Michael A. Caligiuri, MD, director of the OSUCCC and CEO of The James. 

"We are proud to partner with the OSUCCC – James,” says Patrick T. Ryan, CEO of Press Ganey. “This award is a testament to the organization’s leadership in delivering patient-centered care. By achieving and sustaining this level of excellence, the OSUCCC – James  continues to demonstrate its commitment to reducing patient suffering and advancing the overall quality of health care.”

About the OSUCCC  – James

The Ohio State University Comprehensive Cancer Center – Arthur G. James Cancer Hospital and Richard J. Solove Research Institute strives to create a cancer-free world by integrating scientific research with excellence in education and patient-centered care, a strategy that leads to better methods of prevention, detection and treatment. Ohio State is one of only 49 National Cancer Institute (NCI)-designated Comprehensive Cancer Centers and one of a few centers funded by the NCI to conduct both phase I and phase II clinical trials on novel anticancer drugs sponsored by the NCI. As the cancer program’s 308-bed adult patient-care component, The James is one of the top cancer hospitals in the nation as ranked by U.S. News & World Report and has achieved Magnet® designation, the highest honor an organization can receive for quality patient care and professional nursing practice. At 21 floors and with more than 1.1 million square feet, The James is a transformational facility that fosters collaboration and integration of cancer research and clinical cancer care.

About Press Ganey

Press Ganey is a leading provider of patient experience measurement, performance analytics and strategic advisory solutions for healthcare organizations across the continuum of care. With more than 30 years of experience, Press Ganey is recognized as a pioneer and thought leader in patient experience measurement and performance improvement solutions. Our mission is to help healthcare organizations reduce patient and caregiver suffering while improving the safety, quality and experience of care. For more information, visit www.pressganey.com.

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Media Contact:
Amanda J. Harper
614-685-5420
Amanda.Harper2@osumc.edu