At the OSUCCC – James, our mission is to provide the highest level of compassionate, discreet, respectful and expert service, all through a single point of access.
Below you will find helpful information to make your preparation for visiting The James as comfortable and seamless as possible.
Step 1: Contact Us
The OSUCCC – James Destination Medicine team is available 24 hours a day, seven days a week. Please contact our office at 614-685-5422, or 001-614-685-5422 for international calls, or email us at firstname.lastname@example.org.
A Destination Medicine expert will speak with you in your preferred language to help you navigate your next steps.
Step 2: Submit a Referral Form
The Destination Medicine Referral Form will enable our team to create a profile to establish you in the OSUCCC – James system prior to your arrival.
Step 3: Send Identification Documents
Your information is always kept safe, confidential and secure with the OSUCCC – James Destination Medicine team. For international or out-of-state American visitors, please send a copy of your passport or state ID by email, fax to 614.366.5297 or mail them to 660 Ackerman Road, Floor 5, Room 565, Columbus, OH, 43202.
Step 4: Send Medical Records, Imaging Studies & Pathology Reports
Prior to your arrival, the OSUCCC – James team of experts will review any previous medical history, reports, imaging studies and pathology material (if available) that you may already have in order to begin evaluating your health and determining the best course for creating a personalized treatment plan just for you.
Your information is always kept safe, confidential and secure with the OSUCCC – James Destination Medicine team. For international or out-of-state American visitors, please send current medical records, most recent treatment records and other pertinent information to DestinationMedicine@osumc.edu, or mail them to 660 Ackerman Road, Floor 5, Room 565, Columbus, OH, 43202.
A copy of your medical information should be translated into English prior to sending to our Destination Medicine experts. At this time, we are unable to accept records that are not in English.
Once our team receives your complete medical records, we will be able to pair you with the OSUCCC – James physician experts who will be caring for you.
For patients who cannot travel to Columbus, Ohio, USA, the Destination Medicine team will gladly coordinate physician second opinions through video or audio conferences. To learn more, please email us at email@example.com or call the James Line (and ask for Destination Medicine) at 800-293-5066, or 001-614-685-5422 for international calls, so that arrangements can be made for you.
Step 5: Billing and Insurance Information
Whether you have domestic or international insurance, government sponsorship, or are a self-paying patient, the Destination Medicine team will fully discuss billing and payment options with you before your arrival.
Domestic & International Insurance
Please submit a copy of your insurance card (front and back) by email to firstname.lastname@example.org, fax to 614.366.5297, or mail to: 660 Ackerman Road, Floor 5, Room 565, Columbus, OH, 43202. Our Destination Medicine team can then conveniently verify health coverage prior to your visit.
If you are eligible for government sponsorship, please contact the institution granting medical coverage in your country of residence to initiate the process.
Once the OSUCCC – James Destination Medicine team receives your letter of financial coverage, we will contact you about the next steps to make your arrival and care as convenient and seamless as possible.
If you are a self-pay patient, the Destination Medicine team will contact you after we receive your records so that we will be able to provide you with a cost estimate based on the recommended treatment plan outlined by the OSUCCC – James clinical teams.
Estimates can be subject to change based on care needed, treatment progress and more, but final charges will be discussed with you after your stay is completed.
Payment of the cost estimate we provide you with will be required before services are rendered.
For more information about billing and insurance, please email email@example.com or call the James Line (and ask for Destination Medicine) at 800-293-5066 or 001-614-685-5422 for international calls.
Step 6: Schedule an Appointment or Video/Audio Conference Call
The trained, expert OSUCCC - James Destination Medicine team will coordinate and organize your care schedule from the very first appointment to your last visit. We make sure your care plan is expedited and fits well with your stay in Columbus, Ohio, USA.
We will create a personalized schedule for you that details all of your appointments and provides any additional registration forms needed prior to your visit. Your personal Destination Medicine Care Liaison will always be available to answer questions or assist with any additional needs you might have.
For patients who require assistance to obtain a U.S. visa, our team can help. Once we confirm your care plan and medical coverage, we will send you an official letter to support your request for an expedited visa if needed.
For patients who cannot travel to Columbus, Ohio, the Destination Medicine team will gladly coordinate physician second opinions through confidential video or audio conferences, and we will send you call details, including how we protect your privacy, prior to your appointment. To learn more, please email us at firstname.lastname@example.org or call the James Line (and ask for Destination Medicine) at 800-293-5066, or 001-614-685-5422 for international calls, to learn more.