At the OSUCCC – James, our mission is to provide the highest level of compassionate, discreet, respectful and expert service, all through a single point of access.

Below you will find helpful information to make your preparation for visiting The James as comfortable and seamless as possible.


Hello in Different LanguagesStep 1: Contact Us


The OSUCCC – James Destination Medicine Global Health Care team is available 24 hours a day, seven days a week. Please contact our office at 614-685-5422 (domestic calls) or 001-614-685-5422 (international calls), or email us at destinationmedicine@osumc.edu.

A Destination Medicine expert will speak with you in your preferred language to help you navigate your next steps.


Filling Out PaperworkStep 2: Submit a Referral Form


The Destination Medicine Global Health Care Referral Form will enable our team to create a profile to establish you in the OSUCCC – James system prior to your arrival.

You may also download our Referral Form and fax it to 001-614-366-5297 or email it to destinationmedicine@osumc.edu.


PassportsStep 3: Send Identification Documents


Your information is always kept safe, confidential and secure with the OSUCCC – James Destination Medicine Global Health Care team.

For international or out-of-state American visitors, please send a copy of your passport or state ID by email to destinationmedicine@osumc.edu, fax to 614-366-5297 or mail to 660 Ackerman Road, Floor 5, Room 565, Columbus, OH, 43202 USA.


Medical RecordsStep 4: Send Medical Records, Imaging Studies & Pathology Reports


Prior to your arrival, the OSUCCC – James team of experts will review any previous medical history, reports, imaging studies and pathology material (if available) that you may already have in order to begin evaluating your health and determining the best course for creating a personalized treatment plan for you.

Your information is always kept safe, confidential and secure with the OSUCCC – James Destination Medicine Global Health Care team. For international or out-of-state American visitors, please send current medical records, most recent treatment records and other pertinent information to DestinationMedicine@osumc.edu, or mail them to 660 Ackerman Road, Floor 5, Room 565, Columbus, OH, 43202.

A copy of your medical information should be translated into English prior to sending to our Destination Medicine Global Health Care experts. At this time, we are unable to accept records that are not in English.

Once our team receives your complete medical records, we will be able to pair you with the OSUCCC – James physician experts who will be caring for you.

For patients who cannot travel to Columbus, Ohio, USA, the Destination Medicine Global Health Care team will gladly coordinate physician remote consultations through audio conferences.

To learn more, please email us at destinationmedicine@osumc.edu or call Destination Medicine Global Health Care at 614-685-5422 (domestic calls) or 001-614-685-5422 (international calls), so that arrangements can be made for you.


Insurance BillingStep 5: Billing and Insurance Information


Whether you have domestic or international insurance, government sponsorship or are a self-paying patient, the Destination Medicine Global Health Care team will fully discuss billing and payment options with you before your arrival.

Domestic & International Insurance
Please submit a copy of your insurance card (front and back) by email to destinationmedicine@osumc.edu, fax to 614-366-5297, or mail to: 660 Ackerman Road, Floor 5, Room 565, Columbus, OH, 43202 USA.

Our Destination Medicine Global Health Care team can then conveniently verify health coverage prior to your visit.

Government Sponsorship
If you are eligible for government sponsorship, please contact the institution granting medical coverage in your country of residence to initiate the process.

Once the OSUCCC – James Destination Medicine Global Health Care team receives your letter of financial coverage, we will contact you about the next steps to make your arrival and care as convenient and seamless as possible.

Self-Pay
If you are a self-pay patient, the Destination Medicine Global Health Care team will contact you after we receive your records so that we will be able to provide you with a cost estimate based on the recommended treatment plan outlined by the OSUCCC – James clinical teams.

Estimates can be subject to change based on care needed, treatment progress and more, but final charges will be discussed with you after your stay is completed.

Payment of the cost estimate we provide you with will be required before services are rendered.

For more information about billing and insurance, please email us at destinationmedicine@osumc.edu or call Destination Medicine Global Health Care at 614-685-5422 (domestic calls) or 001-614-685-5422 (international calls).


Video Call with DoctorStep 6: Schedule an Appointment or Video/Audio Conference Call


The trained, expert OSUCCC – James Destination Medicine Global Health Care team will coordinate and organize your care schedule from the very first appointment to your last visit. We make sure your care plan is expedited and fits well with your stay in Columbus, Ohio, USA.

Our team will create a personalized schedule for you that details all of your appointments and provides any additional registration forms needed prior to your visit. Your personal Destination Medicine Global Health Care Liaison will always be available to answer questions or assist with any additional needs you might have.

For patients who require assistance to obtain a U.S. visa, our team can help. Once we confirm your care plan and medical coverage, we will send you an official letter to support your request for an expedited visa if needed.

For patients who cannot travel to Columbus, Ohio, the Destination Medicine Global Health Care team will gladly coordinate physician remote consultations through confidential video or audio conferences, and we will send you call details, including how we protect your privacy, prior to your appointment.

To learn more, please email us at destinationmedicine@osumc.edu or call Destination Medicine Global Health Care at 614-685-5422 (domestic calls) or 001-614-685-5422 (international calls), 24 hours a day, 7 days a week, for all your needs.

Contact
Destination Medicine

Phone: 001-614-685-5422


Fax: 001-614-366-5297


DestinationMedicine@osumc.edu