At the OSUCCC – James, our mission is to provide the highest level of compassionate, discreet, respectful and expert service – all through a single point of access and in the patient’s preferred language – not just for Ohioans, but also for patients who may live out of state or outside of the United States.

Below you will find helpful information to make your visit here as comfortable and seamless as possible:

Personal Liaison

From the very first day you contact the OSUCCC – James, a trained, certified Destination Medicine Liaison, speaking in your preferred language, will help guide you through the entire care process and will even also follow up with you after you return to your home.

Your Liaison will be your care champion, helping you navigate the entire process from start to finish.

Language & Medical Interpreting

The OSUCCC – James is committed to excellence, and that includes providing you with on-site medical interpreting (with certified medical interpreters) at no charge. A highly trained and qualified medical interpreter will accompany you during all of your appointments to help you comfortably and easily communicate with the OSUCCC – James medical experts, all in your native language.

On-site languages include:

  • Arabic
  • English
  • French
  • Hindi
  • Polish
  • Russian
  • Spanish

Additional languages available include:

  • French
  • German
  • Japanese
  • Mandarin Chinese
  • Nepali
  • Somali

Additional languages and certified interpreters can be secured upon request. Please email us at or call the James Line (and ask for Destination Medicine) at 800-293-5066, or 001-614-685-5422 for international calls, for more information.

Concierge Services

The OSUCCC – James Destination Medicine experts are here to help you and your family. We know that traveling to a new or different location can be time-consuming, confusing, and at times, frustrating. That’s why our team is here to help.

We can coordinate and help facilitate your and your visiting family’s transportation needs to and from appointments, hotel or apartment accommodations (designed with patient-focused services available), spacious and private hospital rooms with room service (including meals, snacks and drinks), spiritual and religious needs, and even special dietary needs. We can also help you with finding child daycare or even coordinating special day-trips for hobbies and relaxing get-aways.

Our concierge services are offered at no additional charge so that your stay can be as comfortable as possible.

For more information on Concierge Services, email us at or call the James Line (and ask for Destination Medicine) at 800-293-5066 or 001-614-685-5422 for international calls.

Destination Medicine

Phone: 001-614-685-5422

Fax: 001-614-366-5297