Discharge Process

When your doctor feels you are ready to leave the hospital, he or she will authorize a hospital discharge. Please speak with your nurse about leaving the hospital.

Here are few tips to make the discharge process run smoothly:

  • Be sure you or your caregiver has spoken with a discharge planner and that you understand what services you may need after leaving the hospital.
  • Verify your discharge date and time with your nurse or doctor.
  • Have someone available to pick you up.
  • Check your room, bathroom and bedside table carefully for any personal items.
  • Make sure you or your caregiver has all needed paperwork and information for billing, referrals, prescriptions, medical equipment and schedule for therapy or follow up appointments.
  • Make sure you or your caregiver is aware of home care needs such as food, medicine, activity, future testing, therapy and doctor visits.

Financial Assistance

At the OSUCCC – James, a Financial Counselor is available to help you:

  • Understand your insurance benefits, including co-pays, deductibles, out of pocket and covered services
  • Learn about assistance programs for the uninsured or under-insured.
    • Connect with the Medical Center and OSUP billing departments.
    • Learn about Medicaid eligibility.
    • Connect with the social worker and medication assistance representative if you need help with the costs of your care.

If you are concerned about paying for your care, we encourage you to talk to our Financial Counselors by calling 614-688-6759 to talk about payment options, assistance programs and other resources that might be available to you, or complete a financial assistance application.

Help with Cost of Prescription Medicines

The Patient Assistance Program (PAP) provides free or reduced-cost medicines to patients with limited income available to purchase prescribed medicines.

Eligible patients include those who are:

  • Uninsured and not eligible for any public health program
  • Medicare-insured without prescription benefits
  • Waiting for approval for their application for public health assistance

Patients may be referred by nurses, doctors, social workers, case managers, patient care resource managers or other staff members.

PAP staff are available Monday through Friday from 8:30 a.m. to 4:30 p.m. at 614-293-0394.

Your Medical Records

To request information from your medical record regarding your care and treatment at the OSUCCC – James, download and complete a medical records authorization form below.





Mail the completed form to:

Medical Information Management 
The Ohio State University Wexner Medical Center 
410 West 10th Ave. 
Room 140 
Doan Hall 
Columbus, Ohio 43210

Walk-in requests are accepted at University Hospital, 140 Doan Hall, weekdays from 8 a.m.-4:30 p.m.

For additional information, call Ohio State’s Medical Information Management at 614-293-8657.


The OSUCCC – James is proud to offer MyChart, a secure, online connection to your heathcare records. With MyChart, you can request appointments, renew prescriptions, review your health history and more.

  • When you are discharged, you will receive an After Visit Summary that includes an MyChart activation letter. This document will contain your activation code and your Medical Record Number (MRN) needed to create your own MyChart account.
  • Your may also talk to your Ohio State provider during your admission or at your next visit about signing up for MyChart.

Once you have activated your MyChart account, you can download the free MyChart app by Epic from the Apple or Android app stores. The app makes this Ohio State healthcare tool accessible from Apple and Android tablets and phones.

If you have MyChart questions, customer support is available weekdays between 9 a.m. and 6 p.m. at 614-366-6975 or 866-966-6975.

Contact The James

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460 W. 10th Avenue
Columbus, OH 43210

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