We want to make your stay as comfortable as possible. Below is some information that will help during your stay at the OSUCCC – James.

Communication Whiteboard

Each patient room has a dry erase board, or whiteboard, that you, your family, and your care team can use to communicate important pieces of information, such as how to reach your nurse and patient care assistant (PCA). You and your family can use the whiteboard to jot down notes, questions or anything that is important to you.

Bed Controls/Call Button

Your care team will show you how to control your bed and your call button. Your nurse and patient care assistant will write their names and contact numbers on the whiteboard in your room. Please let us know if you need help at any time.

Making a Call from Your Room

Each room has a phone that can be used for hospital, local and long distance calls.

  • Hospital calls: The five-digit telephone numbers (example: 3-8000) are for telephone calls within the hospital.
  • Local calls: For free outbound local calls, dial 9, the area code (including calls to a 614 area code number) and then the seven-digit phone number you are calling. You do not have to listen for a dial tone. For example, 9-614-555-1212.
  • Long-distance calls: You can make a long distance call in two ways:
    • Through an outside operator: Dial 777 + 0 + area code + telephone number, then tell the operator how you would like the call to be charged. You may call collect, charge the call to your home phone, to your telephone calling card or to any major credit card.
    • With a telephone calling card: Dial 9, then follow the instructions for your telephone calling card.


Nutrition Services staff are committed to providing high quality care and nourishment through meals prepared to your individual taste by a professionally trained chef. A Nutrition Services staff member will work with you to select your meals, tailor-made to your taste and timing preferences. Many snack and beverage selections are also available on your patient care floor; these are available at any time of day or night. If you have any concerns related to food, please let us know right away and the most appropriate person will visit with you to discuss those concerns and determine solutions.

Cell Phones

Cell phones, smart phones and other wireless communication devices (like iPads, iPods, etc.) may be used in many areas of the OSUCCC – James.

Patients and visitors are encouraged to use these devices only for essential communication and to use them at least three feet away from medical equipment. Certain areas of the hospital are more sensitive to interference from wireless device signals, so please use cell phones with caution in these areas. If you are unsure whether or not an area is available for cell phone use, please feel free to ask any member of your healthcare team.

Hospital employees may request that a patient or visitor discontinue use of a wireless communication device in any location that interferes in patient care delivery.

Quiet Hospitals Help Healing

Studies show that a quiet environment can help patients heal faster. If you are watching TV, we can provide you with headphones.

Please let a member of your care team know if there is excessive noise. We can provide you with items like earplugs and sleep masks to help make your stay more restful.


Outgoing mail can be taken to a mailbox located on the first floor of the north Doan hallway and in the lobby of Dodd Hall. If mail is received after you are discharged, it will be forwarded to your home address or returned to the sender. Your room number will be verified and if needed, updated prior to being delivered.

The following addresses should be used when receiving mail:

The James Cancer Hospital and Solove Research Institute
Attention: (Patient Name and Room Number)
460 W. 10th Ave.
Columbus, OH 43210

Housekeeping Needs

The OSUCCC – James works diligently to maintain a highly clean environment to help you heal. Your room will be thoroughly cleaned each day. If you are not in your room during the cleaning, a card will be left on your table to let you know we’ve cleaned the room for you.

If you have questions about your room’s cleanliness, please contact your nurse or call our Environmental Services Department at 614-685-5326.

Overhead Announcements

During your stay, you may hear “codes” being called. Your care team can explain what they mean and they will also tell you if there is an emergency that requires instructions for you and your family.

Personal Belongings

We recommend that valuable personal belongings be left at home during your stay. If you have valuable items in your room, please send these items home with a family member or friend. If this is not possible, please ask your nurse to contact Security to store these items for you.

If you choose to keep these items during your hospital stay, please know you are responsible to watch over them and keep them secure.

Contact lenses, eyeglasses, hearing aids and dentures should be stored in appropriate containers when not in use. If you need a container to store your items, please ask us. Also, please don’t leave them on your food trays or in your bed where they could be damaged or lost.

The OSUCCC – James cannot be responsible for the loss of personal belongings.


It is easy to remain connected to family and friends during your stay or visit with our free wireless Internet. To access our wireless Internet, follow the steps below:

  • Make sure your computer is configured for wireless.
  • Select OSUMC Guest Internet.
  • Open your web browser and you will see a usage disclaimer.
  • If you agree to the usage terms and conditions, click on the "Agree" button.

If you have problems connecting, contact our Patient Experience Department at 614-293-8609 Monday through Friday, 8 a.m. to 5 p.m.

Tobacco-Free Campus

The OSUCCC – James is committed to improving people’s lives through personalized health care. That’s why all locations—inside and outside—are tobacco-free. This includes all tobacco products: cigarettes, cigars, chewing tobacco and pipe smoking.

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460 W. 10th Avenue
Columbus, OH 43210

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Victory Choir

1/8/2020 6:00:00 PM - 3/25/2020 7:30:00 PM

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1/10/2020 9:30:00 AM - 3/27/2020 11:00:00 AM

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