Visiting a patient at the OSUCCC – James? Get information below on our visitation policies, staying overnight, being an advocate and more.

If you have any other questions or concerns, please call Patient Experience at 614-293-8609.

Visitation Policy

General visitation is 5 a.m. to 10 p.m. in most areas of the hospital. The number of visitors and the length of visits may be limited in order to give patients proper privacy, rest and recovery time, depending on the patient's condition and schedule for the day. Intensive Care Unit visitation may vary. All visitors must be free of illness. Please check with the staff in the patient care unit to confirm the policy for that area.

Staying Overnight

Please check with the staff in the patient care unit to confirm the overnight policy for that area. Overnight visitors limited to one visitor per patient, must be at least 18 years of age and must wear an identification badge at all times. Please talk to patient care staff about obtaining a badge.

Respect for Other Patients

Studies show that a quiet environment can help patients heal faster. When you are visiting, please observe the visiting policy and maintain respectful noise levels throughout the hospital. Please be considerate of other patients and family members by keeping conversations, television volume, personal entertainment devices and noise to a minimum.


Children under the age of 12 are able to visit when accompanied and properly supervised by a non-patient adult at all times, except in the Blood and Marrow Transplant Unit. The child is considered one of the two patient visitors. Please check with staff first before bringing children in for visits.

Hotel Information

If you need a listing of nearby hotels, please visit the information desk.

How to Contact Patients

You may call Patient Information at 614-293-8000 and ask to be connected to your loved one.

Flowers and Balloons

Due to the special environment and care of our patients at the OSUCCC – James, we do not permit live plants or cut flowers to be delivered to patients in these areas. If you wish to send or present balloons, please use Mylar balloons. Latex balloons are not permitted due to latex allergy concerns.

Be an Advocate for Your Loved One

You can speak up for your loved one in the hospital by being his or her advocate—the person who will help them work with doctors, nurses and hospital staff.

To help your loved one make the best decisions about their care and treatment:

  • Learn about the condition your loved one is being treated for.
  • Know your loved one’s rights and responsibilities
  • Find out if your loved one has an advance directive, such as a Living Will, Power of Attorney or Do Not Resuscitate Order, and what it specifies.
  • If your loved one is too ill or reluctant to ask questions, make note of his or her concerns and any you may have. Do not be afraid to speak up and share these concerns with the care team.
  • Your loved one may be prescribed medicines while in the hospital and may be seen by several doctors—help keep track by taking notes. There is a notes section in the back of this booklet for your convenience.
  • Ask to speak with a case manager about options after discharge.

Early Response Teams

If you notice a sudden change in your loved one’s condition or behavior, ask the nurse to check on him or her right away. If you do not feel the nurse or doctor is responding to your concerns, call the Early Response Team (ERT). ERT members are specially trained to check on patients and support the nurse who is providing care.

They are available 24 hours a day, seven days a week. To call:

  • From a hospital phone, dial 6-9400.
  • From a cell phone, dial 614-366-9400.

The operator will ask for the patient’s name and room number, and the ERT will be called right away.

Hand Hygiene and Infection Prevention

The single most important thing you can do to help prevent infections is to clean your hands and make sure that everyone who touches the patient—including doctors and nurses—cleans their hands, too.

Everyone should clean their hands:

  • When entering the room.
  • After touching objects or surfaces in the hospital room.
  • Before and after eating.
  • After using the restroom.

It is also important that healthcare providers clean their hands with either soap and water or an alcohol-based hand cleaner every time, both before and after they touch the patient. Healthcare providers know to practice hand hygiene, but sometimes we forget. Please remind us!

Tobacco-Free Campus

The OSUCCC – James is committed to improving people’s lives through personalized health care. That’s why all OSUCCC – James locations—inside and outside—are tobacco-free. This includes all tobacco products, including cigarettes, cigars, chewing tobacco and pipe smoking.

Patient and Family Resource Center

The Patient and Family Resource Center offers support, education and comfort services to patients and families.

Contact The James

General Inquiries




460 W. 10th Avenue
Columbus, OH 43210

Get Your Medical Records


Get Your Medical Bills


Pay Your Bill Online with MyChart

Contact Us