Tom Sutherland is a good judge of people. &ldquo;I can tell from the look on their face,&rdquo; says the volunteer at the OSUCCC &ndash;&nbsp;James Cancer Hospital and Solove Research Institute. And what Tom often sees on the faces of patients and family members as they walk into The James is anxiety mixed with a little confusion. &ldquo;They may have driven two or three hours, maybe longer&mdash;this could be their first time in Columbus or coming (to The James) and they&rsquo;re new to all of this,&rdquo; says Tom, who is also a good listener and the type of person people quickly connect with and feel as though they&rsquo;ve known for years. &ldquo;I say hello and tell them I&rsquo;m a volunteer and ask where they&rsquo;re from.&rdquo; Tom, 69, a retired tanker-truck driver for BP Oil, is one of 490 James volunteers&mdash;287 Ohio State University students and 203 others, many of whom are former James patients, like Tom, or have had family members treated at the hospital. &ldquo;I was always healthy,&rdquo; Tom says. &ldquo;Then in 2007, I had a (prostate) biopsy and heard the big C word. I was lucky, they caught it early and I was operated on here at The James on December 6, 2007.&rdquo; About a year later, Tom called The James Patient Experience office and said he wanted to volunteer. &ldquo;It was bugging me that I didn&rsquo;t call sooner,&rdquo; he says. &ldquo;I wanted to give something back. They treated me so well here.&rdquo; Tom began volunteering a few weeks later, in the &ldquo;old&rdquo; James hospital. He was a patient education librarian and roamed the hospital filling racks with information pamphlets for patients. &ldquo;I had a cart and went everywhere and got to know everyone,&rdquo; Tom says. When the new James opened in 2014, Tom was out of a job&mdash;sort of. &ldquo;There weren&rsquo;t any more racks for the pamphlets&mdash;everything was (digital),&rdquo; he says. But Katie Kiene, the associate director &ndash; volunteer services at The James, had something in mind. &ldquo;Katie told me, &lsquo;Tom, you&rsquo;re a people person, we want you at the front desk as a concierge,&rsquo;&rdquo; he says. And so, every Friday since The James opened, Tom has volunteered in the main lobby as a concierge. He greets patients and their families, helps them feel at ease, answers questions, and pushes those in wheelchairs where they need to go. And every Monday, Tom does a volunteer shift in one of the chemotherapy suites. Because some patients return the same time every Monday, they see Tom regularly. &ldquo;We get to know each other&rsquo;s names and we talk and that&rsquo;s very rewarding,&rdquo; Tom says. &ldquo;I&rsquo;m supposed to do a two-hour shift, but I usually stay an extra hour.&rdquo; One of Tom&rsquo;s most memorable volunteering memories involves a patient he met several years ago on an elevator. Of course, they got to talking, and over the next few months saw each other from time to time. &ldquo;Just last week, when I was on concierge duty, I saw her,&rdquo; Tom says. &ldquo;She had all her hair back and told me she was doing great and didn&rsquo;t even have to come back for another year, and then she gave me a big hug.&rdquo; Tom and his wife, Cindy, have two daughters and five grandchildren. Oh, and if you&rsquo;re still not convinced that Tom specializes in sweetening the days of those around him, he always brings a pocketful of buckeye candies when he heads to The James. &ldquo;I hand them out to patients, caregivers, OSU employees&mdash;you know, in Ohio, a buckeye means good luck, so people always smile and thank me.&rdquo; Are you interested in joining Tom as a James volunteer? Click here for info.